Privacy Policy – Hi.EU.COM

🔐 Privacy Policy

Effective Date: 01.07.2025

Your privacy is important to us. This Privacy Policy describes how hi.eu.com (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you use our website or services.

We are committed to handling your data responsibly and in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

1. Who We Are

hi.eu.com is an online store based in the European Union. For the purposes of data protection law, we are the data controller of your personal data.

You can contact us at:

📧 Email: support@hi.eu.com
🌍 Website: https://hi.eu.com

2. What Data We Collect

We collect the following types of data when you visit our site or place an order:

Personal Information

Name
Email address
Shipping and billing addresses
Phone number
Payment details (processed securely via third-party gateways)

Technical & Usage Data

IP address
Browser type
Device information
Pages visited and actions on our site (via cookies and analytics)

We do not knowingly collect or store personal data from individuals under the age of 16 without parental consent.

3. Why We Collect Your Data

We collect your personal data for the following purposes:

To process and fulfill your orders
To communicate with you (order confirmations, customer support)
To improve our website and services
To detect and prevent fraud
To comply with legal obligations

We will not sell or rent your personal data to any third parties.

4. Legal Basis for Processing

Under GDPR, we process your data based on one or more of the following legal grounds:

Contractual necessity – to fulfill your order
Legitimate interest – for analytics, security, and service improvements
Consent – when you agree to receive marketing emails
Legal obligation – to comply with tax or regulatory laws

5. Data Sharing

We may share your data with:

Payment processors (e.g. Stripe, PayPal)
Shipping partners to deliver your order
Analytics tools (e.g. Google Analytics)
Service providers (e.g. email platforms or hosting providers)

All third-party partners are GDPR-compliant and only use your data as necessary to provide their service.

6. Data Retention

We retain your data only as long as necessary:

For orders: up to 6 years (required for accounting/legal)
For marketing: until you unsubscribe
For analytics: anonymized after a certain period

You can request data deletion at any time (see Section 9).

7. Cookies and Tracking

We use cookies to:

Ensure site functionality
Analyze visitor behavior
Personalize your experience

You can manage cookie preferences through your browser settings or through our [Cookie Consent Banner].

For more details, see our [Cookie Policy] (coming soon).

8. Marketing Emails

If you opt in, we may send you emails about new products, promotions, or updates.

You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us at support@hi.eu.com.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to access your data
Right to correct inaccurate data
Right to request deletion (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with a Data Protection Authority

To exercise your rights, contact us at support@hi.eu.com.

10. Data Security

We take data protection seriously and implement industry-standard security measures, including:

SSL encryption
Secure payment processing (via trusted providers)
Access control and data minimization

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact: