📜 Terms and Conditions

Effective Date: 01.07.2025

Welcome to hi.eu.com (“we”, “our”, or “us”). By accessing or using our website, placing an order, or engaging with our services, you agree to the following Terms and Conditions. Please read them carefully.

1. General Information

hi.eu.com is an online store offering a selection of innovative products available via pre-order or direct purchase. By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian to make purchases.

2. Ordering and Pre-orders

  • Some products are offered on a pre-order basis, meaning they are not in stock at the time of purchase and will be ordered and shipped once the order is received.
  • Estimated delivery times are provided but not guaranteed. Delivery may vary based on supplier availability, customs, and shipping carrier performance.
  • We reserve the right to cancel or delay any order for reasons such as product unavailability, payment issues, or suspected fraud.

3. Pricing and Payment

  • All prices on our website are listed in Euro (EUR) and include applicable VAT unless stated otherwise.
  • Payments are processed securely via third-party payment gateways (e.g., Stripe, PayPal).
  • We reserve the right to update product prices, promotions, or policies at any time without prior notice.

4. Shipping and Delivery

  • We ship products to most EU countries. Shipping costs and estimated delivery times are shown during checkout.
  • Shipping timeframes vary, especially for pre-order or dropshipped items (typically 7–25 business days).
  • Customers are responsible for providing accurate shipping addresses. We are not liable for delays or lost packages due to incorrect or incomplete addresses.

5. Return and Refund Policy

Please refer to our Return and Refund Policy for full details.

  • Please refer to our Return and Refund Policy for full details.
  • You have the right to request a return within 14 days of receiving the product, except in the case of certain pre-order items as specified on the product page.
  • Some pre-order items are non-refundable and non-cancellable once payment is completed. This applies especially to items sourced or manufactured on demand. This condition will be clearly stated on the product page prior to checkout.
  • By placing a pre-order for a non-refundable item, you agree to waive your right to cancel under EU consumer law (Article 16 – exceptions for custom or on-demand goods).
  • If you wish to cancel a pre-order, you may submit a cancellation request, and we will review your case. Refunds or cancellations will be granted only if the item has not yet been processed, shipped, or ordered from our supplier.
  • If your cancellation request is approved, we may deduct administrative or processing fees from the refund.
  • For refundable items, returned goods must be unused, undamaged, and in their original sealed packaging.
  • The customer is responsible for return shipping costs unless the item is defective or sent in error.

6. Intellectual Property

All content on this website—including images, product descriptions, logos, and designs—is the property of hi.eu.com and/or its content suppliers and is protected by copyright laws. You may not use, reproduce, or distribute any content without written permission.

7. Limitation of Liability

We strive to provide accurate and up-to-date information, but we do not guarantee that all content on our website is error-free or complete. We are not liable for:

  • Any damages resulting from use or inability to use the site.
  • Delays or disruptions due to third-party suppliers, shipping carriers, or technical failures.

8. Governing Law

These Terms are governed by the laws of Germany and the European Union (EU) consumer protection regulations. Any disputes shall be resolved under the jurisdiction of the appropriate courts in Germany.

9. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page, and the effective date will be updated accordingly.

10. Contact

For any questions regarding these Terms, please contact us at:

📧 Email: support@hi.eu.com
🌍 Website: https://hi.eu.com