🔁 Return & Refund Policy
Last updated: 1 July 2025
Welcome to Hi.EU.COM – your trusted store for lifestyle gadgets, digital products, and exclusive pre-orders. We want to ensure you’re fully informed about how returns and refunds work on our platform.
🧾 1. General Policy
We offer limited returns and refunds, depending on the type of product you purchased. Due to the nature of digital products and pre-orders, some items are non-refundable once the order is confirmed.
By placing an order on our site, you agree to the terms of this Return & Refund Policy.
🛒 2. Pre-Order Products
Products marked as pre-order are not always kept in stock. These are shipped once available from our suppliers.
- Pre-orders are generally non-refundable unless your item is delayed by more than 90 days beyond the estimated delivery date.
- If you request a cancellation, we will review your case to determine if cancellation is possible. However, we cannot guarantee approval unless the product has not entered processing or shipment.
- Shipping delays from manufacturers do not qualify for automatic refunds unless the product is no longer available.
🎮 3. Digital Products, Game Credits, In-App Currency & Keys
Due to the nature of digital content, all sales of the following items are final and non-refundable:
- Game keys and codes
- In-app credits or top-ups (e.g., PUBG UC, Free Fire Diamonds, Call of Duty CP)
- Gift cards and digital vouchers
- Subscription cards (e.g. Netflix, PSN, iTunes)
We do not accept refunds or exchanges for digital products once the code is delivered or top-up has been processed.
Important: Please double-check your account ID, region, and email before submitting a digital order. Errors in details may result in delivery to the wrong account, and we cannot reverse or refund completed deliveries.
📦 4. Physical Products
We accept returns on physical products (gadgets, accessories, etc.) under these conditions:
- You must notify us within 14 days of delivery
- Product must be unused, in original sealed packaging, and in re-sellable condition
- You are responsible for the return shipping costs unless the item is defective or incorrect
After we receive and inspect your return, refunds will be processed to your original payment method within 7–14 business days.
⚠️ 5. Refund Eligibility Summary
| Product Type | Refundable? | Notes |
|---|---|---|
| Pre-Order Items | ❌ Usually No | Case-by-case before processing |
| Game Keys / Codes | ❌ No | Delivered instantly, cannot be reversed |
| In-App Top-Ups | ❌ No | Delivered to specified account |
| Gift Cards / Vouchers | ❌ No | Treated as cash, non-refundable |
| Physical Items | ✅ Yes (14 days) | If unopened and in original condition |
📩 6. Contact Us
To request a return or report an issue, please email our support team at:
support@hi.eu.com
Include your:
- Order number
- Type of product
- Reason for your request
We aim to respond to all refund/return inquiries within 24–48 hours.
Thank you for shopping with Hi.EU.COM — where smart shopping meets clear policies.